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Counter is designed to emulate physical and logical meters
in software applications. It is used for capturing and tracking meter and usage
based measurements in various Oracle Contracts, Install Base, Service, and
Maintenance applications.
Using the Counters application you can define counters to
track the usage of a customer's product or service and execute business
processes that are based on the usage information. Service providers rely on
counts that originate from time, distance, or usage to closely track the usage
of a product or service and to monitor these status counts to:
•
Manage product warranties and external warranties
•
Manage service, rental, and leasing contracts
•
Know when the time has come to reorder or ship parts
•
Determine billing cycles and rate change
•
Trigger product preventive maintenance or overhauls
•
Calculate product reliability
•
Perform life-cycle tracking
Counters provide a mechanism for tracking new product
warranties, service contracts, support agreements, and similar business needs.
Counters Tasks
Following is a summary of some of the key tasks that are
performed in Counters:
Capture Counter Readings
Counter readings can be entered manually using the Capture
Counters window. This window is available from Service Request, Depot Repair
Orders, Field Service, Service Contracts, and Contracts Authoring windows.
Capture Miscellaneous Reading Adjustments
Miscellaneous reading adjustments can also be captured for
counters. Miscellaneous reading types can be defined using the Misc. Reading
Types LOV Lookups window to describe any kind of adjustment.
View the Counter History Log
The Counters application creates a new instance each time a
reading event has been performed and saves the results in the counter history
log. The log contains a sequential list of before and after counter captures
with time and date stamp, and, if selected, the property source reference id.
To view the log, launch the Capture window and then click the View History
Reading button.
Manage Install Base Life-cycle Tracking
Counters uses Oracle Install Base to manage and track
reading history related to an item, service, or contract throughout the active
life-cycle. If a transfer of ownership occurs, the reading history appears with
the record.
Reset Counters
Certain service providers require that a counter reset is
performed to re-establish a new starting point for a product or service. A
counter reset can be performed from the Counter Capture window, and each reset
event is recorded in the history file.
Modify Counters
Counter groups and counters can be modified after
instantiation with a product or service. To modify a counter instance, Navigate
to the Counters Setup window from the application Navigator window.
Capturing Counter Readings from Service Requests
Counters can be accessed in Oracle TeleService from the
Service Request window as follows:
• Service agents can update counters from the Service
Request window within Oracle TeleService by selecting the Tools menu and
choosing Counter Capture. This launches the Capture Counter Reading window.
• Service agents can also view counters and update
readings within the Oracle Install Base user interface by navigating to the
Product Coverage tab within the Service Request window and selecting the
Product Configuration button. This launches Oracle Install Base.
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