Thursday, April 25, 2013

CRM Foundation

Posted by at 1:44 AM Read our previous post

What is CRM Foundation..?

  • Common functionality across the suite - multi touch points
  • Provides a consistent set of services across applications
  • Channel Independence (web, telephony, email) 
Resource Manager :
- keeps track of resources - employees, third party vendors, partners,  etc.
- Single repository for business resources.

Territory Manager :
- Define & assigns transactions based on multiple criteria.
Notes & Calendar :
- Resource availability calendar. Free Text
- Productivity tool for individuals, groups and the organization as a whole.

Task Manager :
                  - Provides task creation and assignment.
                  - Enables definition of task dependencies.
                  - Supports recurring tasks.

Assignment Manager :
- Multiple assignment options(Can advise or assign automatically).
Interaction History :
- Captures all customer contact information.
- Repository for all interaction records.
Content Manager:
- Store Documents, Categorize & Control Access
1-1 Fulfillment :
- Supports high volume email blasts or fax/print requests.
Escalation Manager :
- Provide proactive escalation solution through Business Rule Monitor.


  1. Hi Apurva, Can you please share setup/configuration document on CRM Foundation, Tele Sales and Tele Services of R11 or R12 at - Thank You

  2. Regards
    Sridevi Koduru (Senior Oracle Apps Trainer
    LinkedIn profile -
    Please Contact for One to One Online Training on Oracle Apps Technical, Financials, SCM, SQL, PL/SQL, D2K at | +91 - 9581017828.

  3. Thanks and Regards. Oracle Apps R12 Training Videos at affordable cost. please check


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