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Wednesday, November 27, 2013

Overview on Oracle iStore

Posted by at 12:58 AM Read our previous post
What is Oracle iStore?
Oracle iStore allows businesses from all industries to establish a comprehensive business-to-business (B2B) and business-to-consumer (B2C) electronic commerce (e-commerce) presence.

Oracle iStore provides merchants with an easy-to-use interface for setting up Internet stores that capture and process customer orders.

In addition, integration with other Oracle applications provides a broad range of e-commerce capabilities. Fully integrated with the Oracle E-Business Suite, Oracle iStore is a powerful tool that allows businesses to create and manage online stores.

Oracle iStore Key Features
Implementing Oracle iStore lets you:
          Build, test, and launch sophisticated online stores in multiple languages  and currencies with multiple price lists
          Leverage powerful Oracle Inventory and Oracle Order Management on  the back-end
         Target different customer segments and/or organizations, including or  excluding customers by organization affiliation
          Deploy stores in both B2B and B2C scenarios
          Capture and track customer information and activities
          Provide a full range of online purchasing capabilities for customers,  including shopping carts and lists, quote retrieval, shared carts and  quotes, express checkout, order tracking, and customer information  storage

Store Administration UI and Customer UI
Oracle iStore key features include the friendly interface of the Store Administration application allows you to configure stores which are then presented as specialty stores in the Internet-enabled, customer-facing application known as the Customer UI.
Highlights include:
           Create and maintain of any number of online stores
           Easily duplicate stores, catalogs, and content
           In Preview mode, immediately preview the stores
           Set the display order of Customer UI store names
           Utilize powerful search utilities
           Access business and operational reports
           Set store-related rules
           Set up e-mail notifications
           Configure content and display templates
           Each store can have its own: Name ~ Product catalog ~ Section      hierarchy ~ Target users ~ Currency ~ Language ~ Price lists ~  Payment types ~ Shipping terms ~ Access restrictions ~                Effective dates ~ Product and section exclusion rules

Catalog Management
A full catalog management application is provided in the Store Administration UI, giving you a highly configurable Internet product presentation. Leveraging the powerful Oracle Inventory on the back-end and Oracle iStore’s section building tool in the Store Administration UI, the Catalog is a flexible tool which supports multiple languages and currencies.
Highlights include:
          A section hierarchy that can be as simple or complex as your business requirements necessitate. Sections are created in parent-child relationships. Products "hang" on nodes of the section hierarchy.
        Ability to control the browsing experience of the customer through section and subsection presentation.
        Cross-sell capabilities using the seeded Related items relationship, as well as support for a variety of other relationships between products, sections, and Inventory categories.
        A built-in search utility which allows you to locate a product by entering several criteria, including product name, number, category, description, as well as searching by stores that contain the product.
        Product search can support both Section Search and Category Search for different applications, simultaneously. 
        Optional integration with Oracle interMedia allows you to set up a powerful product search in the speciality stores.
        A Display Template gallery which lets you quickly pick, in WYSIWYG fashion, the layout of sections and products.
        Targeted catalogs in the form of speciality stores for unique customers.
        The ability to exclude products and sections from specific stores.
        Product auto-placement feature which allows the populating of sections with products through a single batch job.

Content Management
A content repository and reusable content components allow you to store, easily retrieve, and configure content to display in the online stores.
Highlights include:
         Hundreds of configurable Display Templates present the Customer UI. This rich display environment presents a multitude of possibilities for altering the look and feel of the speciality stores.
        Re-usable content components and media objects.
        Easy-to-use interface for mapping source files to the media objects.
        Components and objects that are organized by type of display they effect.
        Display a single source file in any number of speciality stores.
        Easily update files which display in the speciality stores.
        Optional integration with Oracle Content Manager to provide content item creation, versioning, approvals, and a translation interface.

Store Reports and Bins
Within the Store Administration application, business and operational reports give you valuable real-time data about your stores. Updated through a concurrent program, operational reports provide a variety of information about published and unpublished products and sections, while the business reports give you important financial and customer data.
Highlights include:
Business Reports and Bins present the following data:
          Number of orders placed for a given time period
          The types of users making purchases and the top customers
          Top product sales for specific time periods
          Number of shopping carts converted to orders
Operational Reports and Bins present the following data:
          Product assignment and published/unpublished status reports
          Section assignment and published/unpublished status reports

Automated User Communications
Users automatically receive e-mail notification of various events, such as:
          Registration
          Orders placed or cancelled
          Contract negotiations
          Shared carts and shared quotes
          Forgotten passwords and login assistance
In addition, e-mail messages can be configured by organization, store, and user type, giving you immense flexibility in communicating with your customers. This functionality is provided through iStore’s integration with Oracle Workflow.

Background Data Management
Several supplied concurrent programs in Oracle iStore automatically refresh data between business objects. These include:
          Lead import concurrent program pulls customer data from orders and expired carts into database tables for use in other Oracle applications
          Product search concurrent program automatically populates necessary tables with product updates for use in the Customer UI product search
          Reports refresh concurrent program supplies automatic updates of transactional and operational data about the stores
          Express Checkout concurrent program converts Express Checkout shopping carts into orders.

User Management, Registration and Customer Information
Oracle iStore offers a full user management and registration interface in the Customer UI.
Highlights include:
          For B2B users, seeded roles and permissions offer personalized features for different customer segments and business partners. Automatic user registration enables self-service access to the stores. Highlights include:
          Business-to-Business (B2B) functionality allows management of complex relationships with corporate customers in a self-service environment, including the ability to restrict access by organization. The seeded Primary User role allows organizational users to set up and manage a community of business users.
          Business-to-Consumer (B2C) functionality allows you to quickly launch an online presence to the buying public.
          Supplied integration with Oracle’s customer data storage model, the Trading Community Architecture (TCA), provides the ability to maintain customer information and complex party relationships.
          Address Book and Payment Book functionality in the Customer UI allows users to maintain their own data.
          Ability to mandate the entry of B2B user contact information.
          Optional integration with Oracle Quoting allows interactive selling and online user assistance.

Globalization and Localization Support
Oracle iStore supports a global product catalog and infrastructure, allowing you to launch and maintain an international online presence.
Highlights include:
          Global accounting through Oracle General Ledger allows you to set up multiple sets of books and business calendars.
          Oracle Multiple Organization Architecture gives you the ability to create and manage multiple organizations, inventory units, and warehouses internationally.
          Multiple currency support allows you to deploy stores --- with targeted products and prices --- in any country.
          The globally-oriented Specialty Stores Page is the default landing page for the Customer UI. It displays all stores in your implementation, with separate links for each supported language.
          Seeded media objects for specific languages, allowing you to display country-specific images for each language.
          Templates which can show taxes, payment and shipping methods, and address formats which are particular to a country for which the store has been set up.
          E-mail notification messages leveraging Oracle Workflow can be provided in all languages, and configured by organization, user type, and store.

Interactive Selling and Ordering Options
Oracle iStore provides numerous options for interactive selling, user assistance, and ordering options for customers in the Customer UI application.
Highlights include:
          Sales assistance
          Online contract negotiation
          Collaborative quoting
          Call-me-back functionality
          Sophisticated pricing
          Shared shopping carts
          Guided selling and product configuration online
          Order tracking
          Opt in/opt out capabilities
          Real-time inventory checks and reservations
          Shopping lists
          Order cancellation
          Automatic e-mail notifications
          Express checkout

Order Management and Fulfillment
Integration with the Oracle Order Management Suite’s powerful combination of order processing tools provide a complete range of order management and fulfillment functions.
Highlights include:
          Instant order transmission and fulfillment through Oracle Order Management
          Online automated payment processing through supplied integration with Oracle Order Capture
          Order cancellation abilities
          Optional integration with Oracle Financial applications can provide accounting support
          Order tracking, including the ability to view invoice, shipping, and payment details

Marketing and Customer Tracking
Oracle iStore features a number of marketing and customer tracking options through its integration with other Oracle applications.
These options include:
          Lead import functionality which allows the capture of valuable customer information from Oracle iStore shopping carts. Oracle Sales applications then can use the data in marketing efforts.
          Ability to post advertisements into Oracle iStore Customer UI bins, an option which leverages integration with Oracle Marketing.
          Customer event tracking through the optional Oracle Marketing integration.
          Ability to create deep link advertisements to the iStore Customer UI in other web pages.

5 comments:

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